Frequently Asked Questions

Frequently Asked Questions

Flat Pack Cabinetry FAQs

Pinnacle Flatpacks manufactures quality flat pack cabinets in Tasmania for kitchens, laundries, wardrobes and storage projects.

This page answers common questions about choosing products, measuring your space, placing an order, assembly, collection, benchtops, splashbacks, handles, warranties and after-sales support.

Our products are manufactured after an order is placed. Customers select from the cabinet sizes, colours, finishes and options available within the Pinnacle Flatpacks range. 

For detailed planning information, visit our How to Measure Guide or contact the Pinnacle Flatpacks team with your product questions.

Find the Information You Need:
· About Pinnacle Flatpacks
· Planning and Measuring
· Kitchen Cabinets
· Laundry Cabinets
· Wardrobe Cabinets
· Cabinet Materials and Construction
· Colours and Finishes · Benchtops
· Splashbacks
· Handles, Panels and Finishing Components
· Ordering and Payment
· Manufacturing and Lead Times
· Collection and Delivery
· Assembly and Installation
· Returns, Refunds and Warranty
· Trade Customers and Support
· More

ABOUT PINNACLE FLATPACKS

Pinnacle Flatpacks manufactures flat pack cabinet systems for kitchens, laundries, wardrobes and general storage spaces.

Our range includes base cabinets, drawer cabinets, wall cabinets, tall cabinets, appliance cabinets, wardrobe units, panels, kickboards and related finishing components.

Explore our kitchen cabinets, laundry cabinets and wardrobe cabinets.

Our flat pack cabinets are manufactured locally in Cambridge, Tasmania.

By manufacturing locally and making products after they are ordered, Pinnacle Flatpacks supports Tasmanian employment, Australian manufacturing and more efficient use of materials.

Learn more about Pinnacle Flatpacks.

The cabinets are manufactured in Tasmania using selected Australian-manufactured materials and quality cabinet hardware.

Materials, finishes and components may vary between product ranges. Review the individual product listing before ordering where a particular material specification is important.

Pinnacle Flatpacks cabinets are made to order, but they are not fully custom-made cabinetry.

Customers choose from the cabinet sizes, configurations, colours, finishes and options listed within the available product range. The selected products are then manufactured after the order has been confirmed.

Only the sizes and configurations shown within the available product range can be ordered online unless another arrangement has been confirmed by Pinnacle Flatpacks in writing.

Customers should use the available cabinet sizes to plan their layout and allow for appropriate fillers, panels and installation tolerances.

Our products are suitable for:

· Homeowners

· Renovators

· DIY customers

· Builders

· Property investors

· Landlords

· Designers

· Cabinet installers

· Trade customers

Yes. The available cabinet range may be used for rental property kitchens, laundries, wardrobes and storage upgrades.

The customer remains responsible for selecting suitable products, confirming measurements and arranging compliant installation.

Yes. Cabinets and finishing components can be ordered individually.

You do not need to purchase a complete kitchen, laundry or wardrobe package.

Planning and Measuring

The customer is responsible for checking and confirming all site measurements before placing an order.

Pinnacle Flatpacks manufactures products according to the cabinet size and options selected by the customer. Incorrect site measurements may result in products not fitting the intended space.

Follow the steps in our How to Measure Guide before ordering.

Record all cabinet, room and appliance measurements in millimetres.

Using one consistent unit helps reduce errors when comparing your room measurements with the dimensions shown on product listings.

Measure and record:

· Full wall lengths

· Floor-to-ceiling height

· Windows and doors

· Door swing directions

· Plumbing locations

· Power points

· Light switches

· Bulkheads and cornices

· Appliance dimensions

· Floor levels

· Wall variations

· Walkway clearances

· Cabinet door and drawer clearances

Yes. Confirm the exact width, height, depth, ventilation requirements and installation clearances for every appliance.

Do not rely only on descriptions such as “standard oven” or “standard dishwasher”. Refer to the manufacturer’s current appliance specifications.

You should at least select the intended appliances and obtain their complete technical specifications before finalising your cabinet order.

This is particularly important for ovens, microwaves, cooktops, rangehoods, fridges, dishwashers, washing machines and dryers.

Many existing homes have floors, walls and corners that are not perfectly straight, square or level.

Measure walls in several places and allow suitable space for fillers, end panels, installation tolerances and adjustments. An experienced installer can advise how site variations should be managed.

Filler panels help provide clearance between cabinets and adjacent walls, appliances, doors or other fixed features.

They can also help manage minor site variations and create a cleaner visual finish at the end of a cabinet run.

An end panel is generally used where the side of a cabinet will remain visible after installation.

End panels provide a finished appearance and may be required around islands, tall cabinets, wall cabinets, appliance spaces and open cabinet ends.

Pinnacle Flatpacks can provide general guidance about the available product range and ordering process.

The customer remains responsible for confirming all room measurements, cabinet selections, appliance specifications, clearances and site suitability before ordering.

For product questions, contact the Pinnacle Flatpacks team and include your measurements, plans, photographs and appliance details where relevant.

No. General product guidance does not replace advice from licensed builders, plumbers, electricians, gasfitters, engineers, cabinet installers or other qualified professionals.

Customers should obtain appropriate professional advice for structural work, utilities, compliance requirements and installation.

Kitchen Cabinets

The kitchen range includes products such as:

· Base cabinets

· Drawer cabinets

· Sink cabinets

· Corner cabinets

· Wall cabinets

· Tall cabinets

· Pantry and broom cabinets

· Oven cabinets

· Microwave cabinets

· Fridge cabinets

· Rangehood cabinets

· Dishwasher cavities

· Panels, fillers and kickboards

View the complete flat pack kitchen cabinet range.

Yes. The available cabinet range can be combined to create many practical kitchen layouts.

Your final design will depend on the room dimensions, appliance specifications, plumbing, electrical services, access requirements and the cabinet sizes available.

Yes. You can order an individual cabinet, a small cabinet run, replacement storage or the products required for a larger kitchen project.

Sinks, taps, whitegoods, cooking appliances and other fixtures are not included unless they are specifically shown as included in the relevant product listing.

No cabinet should be assumed to fit every appliance.

Compare the cabinet dimensions with the appliance manufacturer’s specifications, including all ventilation and clearance requirements, before ordering

No. Pinnacle Flatpacks products are supplied flat packed for assembly and installation at the project site.

Quality soft-close hinges are supplied with applicable hinged-door cabinets.

Check the individual product listing for the components included with each product.

Soft-close drawer runners are supplied with applicable drawer cabinets.

Products should be selected carefully to create a coordinated design. Availability may vary between products and collections.

Review the Colour and Finishes page and confirm that the required finish is offered on each selected product

Laundry Cabinets

Many base, wall, drawer and tall cabinet products can be used to create a practical laundry layout.

Your selection must account for plumbing, washing machines, dryers, troughs, ventilation, doors and available walkways.

View the flat pack laundry cabinet range.

The range may include:

· Sink or trough cabinets

· Washing machine cavities

· Dryer cavities

· Base cabinets

· Drawer cabinets

· Wall cabinets

· Tall storage cabinets

· Broom and linen cabinets

· Panels, fillers and kickboards

Potentially, but the layout must provide suitable access, ventilation, appliance clearances and safe fixing points.

Check the appliance requirements and use an appropriately experienced installer.

Yes. Where the same colours and finishes are available across the selected products, a coordinated kitchen and laundry design can be created.

Check the Colour and Finishes page and each product listing before ordering.

Cabinetry should not be treated as waterproof.

Products must be installed, sealed, used and maintained appropriately. Plumbing leaks, standing water, excessive moisture and incorrect installation can damage cabinetry.

Confirm:

· Washing machine dimensions

· Dryer dimensions

· Trough or sink requirements

· Water supply locations

· Waste outlet locations

· Power points

· Ventilation

· Door clearances

· Appliance access

· Benchtop requirements

· Wall cabinet clearances

Wardrobe Cabinets

The wardrobe range includes combinations of:

· Long hanging

· Double hanging

· Shelving

· Internal drawers

· Double-door storage

· Mixed hanging and storage arrangements

View the available flat pack wardrobe range.

Doors are included where they are shown as part of the selected wardrobe product.

Always review the product name, images, options and included components before ordering.

Each wardrobe product is supplied in the configuration shown on its product listing.

Choose the wardrobe unit that most closely matches your hanging, shelving and drawer requirements.

Yes. Multiple units may be positioned together to create a larger storage arrangement, subject to available space and correct installation.

Allow for walls, skirting boards, fillers, end panels, door opening and safe fixing.

Pinnacle Flatpacks supplies cabinet units rather than structural building works.

How the wardrobes are positioned, secured, enclosed or finished within a room depends on the project and installation method.

Yes, but older homes frequently have uneven floors, walls and ceilings.

Measure the room carefully and allow for fillers, end panels, skirting boards, cornices and other site variations.

The products are designed for flat pack assembly. However, safe positioning, levelling and fixing remain essential.

Use a suitably experienced installer where you are not confident completing the work correctly.

Cabinet Materials and Construction

Materials vary according to the selected cabinet component, product and finish.

Pinnacle Flatpacks uses selected Australian-manufactured board products, surface materials and quality cabinet hardware. Refer to the relevant product information for specific details.

Pinnacle Flatpacks focuses on Australian-manufactured materials rather than low-grade imported cabinet board products.

Cabinets may be used in kitchens and laundries when installed and maintained correctly, but they should not be directly exposed to uncontrolled water or persistent moisture.

Leaks, wet storage conditions, unsealed edges and incorrect installation may damage cabinet products.

Decorative end panels, fillers, underpanels, island panels and kickboards are finishing components. They should not be treated as structural building elements.

Depending on the selected cabinet, the supplied components may include:

· Assembly screws and fixings

· Soft-close hinges

· Soft-close drawer runners

· Adjustable shelves

· Shelf pins

· Adjustable cabinet feet

· Assembly instructions

Check the individual product listing for any product-specific inclusions.

Adjustable cabinet feet are included with applicable base cabinets.

Where an adjustable shelf is included, shelf-pin holes allow the shelf height to be repositioned within the available settings.

Handles are generally selected and ordered separately, allowing customers to choose a style, material, size and finish that suits their project.

Explore the cabinet handle range.

Colours and Finishes

Pinnacle Flatpacks offers several cabinet colour and finish collections, including neutral tones, contemporary colours and woodgrain options.

View the current cabinet colours and finishes.

Not necessarily. Colour and finish availability can vary between products and cabinet ranges.

Confirm the available options shown on each product listing before ordering.

Samples may be available for selected finishes.

Contact the Pinnacle Flatpacks team before ordering to ask about current sample availability.

Digital screens, photography and lighting can change how a colour appears.

Where colour matching is important, review a physical sample before placing the final order.

Minor variation can occur between samples, production batches and materials, particularly in patterned, textured and woodgrain finishes.

Yes, where the selected finish is available across all required products.

Confirm availability individually rather than assuming every product is offered in every colour.

The Elementals Collection includes a selection of practical neutral cabinet finishes designed to suit a broad range of interiors.

The On Trend Collection includes contemporary colours selected to complement modern kitchen, laundry and wardrobe designs.

The Pinnacle Range includes premium woodgrain-style finishes designed to provide a more natural timber appearance and texture.

Benchtops

Yes. Pinnacle Flatpacks supplies selected benchtop products for kitchens, laundries and storage areas. View the available benchtop range.

Benchtops are not automatically included with cabinet products unless the relevant listing specifically states otherwise.

They should be selected and ordered separately.

The Simply Ceram benchtop range is supplied in a nominal 24mm format.

Confirm the dimensions, edge details and other specifications shown on the selected product listing before ordering.

Benchtops are offered in the dimensions and variations shown within the online product range.

Do not assume that a custom size, cut-out or edge detail is included unless it has been confirmed in writing.

Cut-outs should not be assumed to be included.

Review the product listing and confirm any fabrication requirements before ordering. Cutting and installation should be completed using methods and tools suitable for the selected material.

This depends on the product and the experience, equipment and installation methods available.

Benchtop fabrication should be completed by a suitably experienced person using tools appropriate to the material.

Confirm the full cabinet layout, wall dimensions, appliance positions, sink location, required overhangs and finished cabinet levels before finalising the benchtop order.

Selected benchtop and splashback colours are available to create a coordinated surface design.

Compare the available options across the benchtop and splashback ranges.

Splashbacks

Yes. Pinnacle Flatpacks supplies selected splashback products for kitchens, laundries and utility areas.

View the available splashback range.

The Simply Ceram splashback range is supplied in a nominal 14mm format.

Confirm all dimensions and specifications shown on the selected product listing before ordering.

Splashbacks are selected and ordered separately unless a product listing specifically states that they are included.

Splashbacks can be used behind suitable kitchen and laundry work areas to create a clean, coordinated wall surface.

The final location must account for appliances, heat sources, power points, plumbing and applicable installation requirements.

Confirm:

· Full wall width and height

· Benchtop height

· Cabinet positions

· Power-point positions

· Window locations

· Sink position

· Appliance locations

· Rangehood and cooktop requirements

· Any required joints or cut-outs

Cut-outs should not be assumed to be included unless stated in the product listing or confirmed in writing.

Electrical work must be completed by a licensed electrician.

Suitability depends on the selected product, cooktop type, installation method, required clearances and applicable regulations.

Confirm the appliance manufacturer’s requirements and use licensed or appropriately qualified trades where required.

Yes. Splashbacks can be selected to complement or contrast with the cabinet finish, benchtop and handles.

Review all physical samples together where precise colour coordination is important.

Handles, Panels and Finishing Components

The range includes modern, minimalist, classic, industrial, rustic and natural styles in different materials, dimensions and finishes.

View the Pinnacle Flatpacks handle range.

Handle products should be ordered in the quantity required for the selected doors and drawers.

Check whether each listing is priced per individual handle or another stated quantity.

Consider:

· Door and drawer dimensions

· Handle centre-to-centre measurement

· Grip and comfort

· Projection from the cabinet

· Position on the door or drawer

· Visual proportion

· Existing drilling where applicable

Yes, provided the selected handles are suitable for the doors and drawers.

Confirm drilling, screw length, handle projection and installation requirements before fitting third-party hardware.

Do not assume handle holes are predrilled unless the relevant product information states this.

Confirm the drilling arrangement before ordering cabinets or handles.

End panels cover visible cabinet sides and help provide a finished appearance at the end of a cabinet run.

Underpanels can be installed beneath applicable wall cabinets to provide a consistent finished surface.

Kickboards cover the area beneath base cabinets and adjustable cabinet feet, creating a continuous finish along the bottom of the cabinet run.

An installer may need to trim fillers, kickboards or selected finishing panels to suit actual site conditions.

Use appropriate tools and protect exposed edges as required by the selected material.

Ordering and Payment

Select the required products through the online range, choose the available sizes, colours and options, add the products to your cart and complete the checkout process.

Visit the Pinnacle Flatpacks shop to begin.

Confirm:

· Product type

· Cabinet dimensions

· Door handing

· Colour and finish

· Quantity

· Appliance dimensions

· Panels and fillers

· Kickboards

· Handles

· Benchtops

· Splashbacks

· Collection or freight arrangements

· Billing and contact information

Yes. Website prices are shown in Australian dollars.

Prices are stated as including GST unless the website or relevant product listing specifies otherwise.

Payment is required when the order is placed unless another arrangement has been approved by Pinnacle Flatpacks.

Manufacturing does not commence until the required payment and order information have been received.

Available payment methods are displayed during checkout and may be updated from time to time.

An order confirmation or receipt will be sent using the contact details supplied during checkout.

Review it promptly and report any apparent discrepancy before manufacturing begins.

Contact Pinnacle Flatpacks immediately if you believe an order is incorrect.

Because products are manufactured after an order is placed, changes or cancellations may not be possible after production has begun.

Cancellation rights are limited once manufacturing has commenced.

Refer to the Returns and Refunds Policy and Terms and Conditions for the applicable conditions.

Yes. Both retail and trade customers can purchase through the online store.

Trade customers with larger or repeated requirements should contact the team before ordering.

Manufacturing and Lead Times

Pinnacle Flatpacks operates primarily on a made-to-order manufacturing model.

Selected cabinets are manufactured after the customer’s order has been placed and confirmed.

The usual turnaround is approximately 10 working days from the date the order is placed and ready for production.

This includes manufacturing, order checking, packing and preparation for collection.

No. Lead times are estimates and can be affected by:

· Order size and complexity

· Material availability

· Production scheduling

· Public holidays

· Peak demand

· Annual shutdown periods

· Events outside Pinnacle Flatpacks’ reasonable control

Yes. Orders placed near public holidays may require additional manufacturing time.

An annual Christmas shutdown may affect production and collection dates.

Current closure dates should be displayed on the website or confirmed with the team before placing a time-sensitive order.

Do not arrange a fixed installation date until the order has been completed, checked and confirmed as ready.

Manufacturing and freight dates are estimates and may change.

Yes. Pinnacle Flatpacks will notify you when the order has been completed, packed and made available for collection.

Collection and Delivery

Confirmed orders can be collected from:

Imatech Joinery Services
1071 Cambridge Road
Cambridge, Tasmania 7170

Wait until Pinnacle Flatpacks confirms that the complete order is ready before travelling to collect it.

Yes. Collection should be arranged in advance so the order can be made accessible and the collection can be managed safely.

The required vehicle depends on the quantity, dimensions and weight of the order.

Customers are responsible for providing suitable transport, restraints, protection and handling equipment.

Any loading assistance available at the collection point remains subject to site conditions, staff availability, vehicle suitability and safe handling requirements.

The customer remains responsible for securing and safely transporting the goods

Yes. Customers may arrange an external courier to collect a completed order.

Only arrange the courier after receiving confirmation that the order is ready. Provide the courier with the required collection information and a copy of the paid invoice.

Delivery or freight options may be available depending on the location, order and carrier arrangements.

Contact Pinnacle Flatpacks before ordering if delivery is required.

Freight is not included unless specifically shown as part of the order.

Any delivery, courier or additional handling charges should be confirmed separately.

Customers must provide safe and suitable access for unloading.

Additional costs may apply where delivery cannot be completed because access is unsafe, restricted or inconsistent with the information provided.

Inspect the packaging and products as soon as reasonably practical.

Check the order against the supplied documentation and report missing, damaged or incorrect items promptly, preferably before assembly or installation.

Store all products:

· Indoors

· In a clean and dry location

· Away from water and excessive moisture

· Flat and adequately supported where required

· Protected from impact and building activity

· In accordance with any product-specific instructions

Damage caused by incorrect handling or storage may not be covered by warranty.

Assembly and Installation

Yes. Assembly instructions are supplied with applicable cabinetry products.

The tools required will depend on the cabinet and installation, but may include:

· Tape measure

· Pencil

· Drill or driver

· Appropriate drill bits

· Phillips driver bit

· Screwdrivers

· Spirit level

· Clamps

· Soft mallet

· Suitable cutting tools for finishing panels

· Personal protective equipment

Customers with suitable practical skills may assemble the cabinets by following the supplied instructions carefully.

Professional assistance is recommended where the customer is not confident completing the assembly, levelling, fixing or installation correctly.

Pinnacle Flatpacks primarily supplies flat pack products.

Do not assume assembly or installation is included unless an installation service has been separately quoted and confirmed in writing.

Cabinets must be installed safely and appropriately for their type, location and use.

Wall cabinets, tall cabinets and other units that could move or overturn require suitable fixing to an appropriate structure.

Cabinets should be fixed into suitable structural support using fixings appropriate for the wall construction and cabinet load.

Do not rely on plasterboard alone for heavy or suspended cabinetry.

Electrical, plumbing and gas work must be completed by appropriately licensed tradespeople where required.

The cabinet run should generally be assembled, positioned, levelled and checked before final benchtop dimensions or fabrication requirements are confirmed.

Unauthorised cutting, drilling or modification can affect the appearance, performance and warranty of the product.

Confirm the intended modification and use an appropriately experienced installer.

Pinnacle Flatpacks can assist with reasonable product and assembly questions.

Contact the team with your order details, product name, photographs and a clear explanation of the issue.

Returns, Refunds and Warranty

Change-of-mind returns are generally not available for products manufactured to order.

This does not limit any rights available under Australian Consumer Law.

Products manufactured according to the customer’s confirmed selection may not be returnable where the customer ordered the wrong size, configuration, handing, colour or quantity.

Check every selection carefully before placing the order.

Stop assembly or installation of the affected component where possible.

Contact Pinnacle Flatpacks promptly and provide:

· Order number

· Product name

· Description of the issue

· Photographs of the item

· Photographs of the packaging

· Details of when the issue was discovered

No. Contact Pinnacle Flatpacks before installing, altering or disposing of an item that appears damaged, defective or inconsistent with the order.

Installation may make assessment more difficult.

Cabinetry is covered against applicable manufacturing defects in materials and workmanship, subject to the warranty terms and Australian Consumer Law.

Read the current Pinnacle Flatpacks Warranty.

Warranty exclusions may include:

· Incorrect assembly

· Incorrect installation

· Damage during transport arranged by the customer

· Improper storage

· Water or moisture damage beyond product specifications

· Misuse

· Normal wear and tear

· Unauthorised modification

· Unauthorised repairs

· Natural colour or material variation

· Failure to follow supplied instructions

Yes. Proof of purchase may be required when assessing a return, damage report or warranty claim.

Submit the claim in writing through the Contact page and provide the order details, photographs and a clear description of the issue.

No. The warranty operates in addition to rights and remedies available under Australian Consumer Law.

Trade Customers and Support

Yes. Builders, property professionals, installers and other trade customers can purchase products from Pinnacle Flatpacks.

Contact the team with the project scope, required products, quantities, location and anticipated timeframe.

Any project-specific pricing or supply arrangement must be confirmed in writing.

The team can provide general guidance about the available product range, cabinet sizes, product inclusions and ordering process.

Customers remain responsible for measurements, product selection, site suitability, layout decisions and installation unless another service has been expressly agreed in writing.

Include:

· Your name

· Phone number

· Email address

· Order number, where applicable

· Product name

· Room or project type

· Relevant measurements

· Photographs

· Plans or drawings

· Appliance specifications

· A clear description of the assistance required

Use the Contact page for general enquiries, product questions, order support, delivery enquiries and assembly assistance.

More

If you cannot find the information you need, contact the Pinnacle Flatpacks team before placing your order.

Providing accurate measurements, appliance specifications, plans and photographs will help the team understand your enquiry and provide more useful product guidance.

Contact Pinnacle Flatpacks
Explore the Product Range
Read the How to Measure Guide