Terms and Conditions

Privacy Policy

At Pinnacle Flat Packs we are committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, and share your personal information when you visit our website or make a purchase from us.

Information We Collect

  • Personal information: Includes your name, email address, phone number, and billing/shipping addresses.
  • Payment information: Used to process your payment; not stored by us.
  • Usage data: Includes pages visited and links clicked; used to improve user experience and performance.

How We Use Your Information

  • Process your orders and deliver products.
  • Communicate with you about orders, returns, and exchanges.
  • Send marketing communications (if opted in).
  • Improve our website and product offerings.

Sharing of Your Information

Your information may be shared with third-party service providers for processing payments, fulfilling orders, and website analytics. We do not sell or rent your personal information. Legal obligations or business transitions may require disclosure.

Data Retention

We retain personal information for 7 years or as required by law.

Security

We take appropriate measures to protect your personal data. However, no online transaction is completely secure.

Your Rights

Under the Australian Privacy Act, you may request access to, correction, or deletion of your data. You may opt out of marketing by contacting customers@pinnacleflatpacks.com.au.

Changes to This Privacy Policy

We may update this policy at any time. Changes will be posted here and take effect immediately.

Refund Policy

Thank you for shopping with us. If you are not satisfied, please review our refund policy below.

Eligibility for a Refund

We do not offer refunds for change of mind. Refunds may be granted if:

  • The item was defective or damaged upon receipt.
  • The item did not match its description.
  • The item did not perform as advertised.

Contact us within 14 days of receiving the item with an explanation.

Exceptions

Refunds are not offered for:

  • Custom-made or personalised items
  • Gift cards

Consumer Rights

This policy does not affect your rights under Australian Consumer Law.

Returns and Exchanges

You may return most items within 7 days if they are unused and in original packaging. Some items like custom-made goods and gift cards are non-returnable.

Contact customers@pinnacleflatpacks.com.au with your order number and issue details.

Processing of Refunds

Approved refunds are processed within 5 business days via the original payment method. Allow time for bank processing.

Eligibility

The site is for users aged 18+. By using it, you confirm you are 18+ and can enter into a contract.

Accounts

You may need to create an account to make purchases. You are responsible for keeping your account details secure. We may terminate accounts at our discretion.

Pricing and Availability

Prices are in AUD and include GST. We may update prices and availability without notice. If a price is lower than listed, we charge the lower amount. If it’s higher, we may contact you or cancel the order.

Orders

Placing an order is an offer to purchase. We may accept or reject your offer. Confirmation emails do not guarantee acceptance.

Payment

We accept Direct Transfer, PayPal, Credit Card, VISA, and Debit. Payment is due at order time. If payment fails, we will contact you.

Disclaimers

Our website and services are provided “as is” except as required by Australian law. Product images and descriptions are subject to minor variations.

Limitation of Liability

Our liability is limited to the purchase price of the product. This does not affect your Australian Consumer Law rights.

Indemnity

By using this site, you agree to indemnify Pinnacle Flat Packs from claims related to misuse, policy violations, or legal breaches.

Dispute Resolution

Disputes should be resolved through negotiation or mediation before legal action.

Governing Law

These terms are governed by the laws of Tasmania, Australia.