This Privacy Policy explains how personal information is collected, used, stored and disclosed by Pinnacle Flatpacks. We are committed to protecting the privacy of customers, website visitors and stakeholders and to complying with applicable Australian privacy laws, including the Privacy Act 1988 (Cth). This policy applies to information collected through our website, enquiries, ordering process and related communications.

Information We Collect

We may collect personal information including, but not limited to:

•  Name, business name and contact details.
• Email address and telephone number
• Delivery or collection details
• Order, quotation and transaction information
• Communications and correspondence
• Website usage data (via cookies and analytics)

Only information reasonably necessary for business operations is collected.

How Information is Used

Personal information may be used to:

• Respond to enquiries and provide quotations
• Process and fulfil orders
• Communicate about orders, deliveries and collections
• Improve products, services and website performance
• Meet legal and regulatory obligations

Personal information is not sold to third parties.

Disclosure of Information

Information may be disclosed to:

• Service providers involved in manufacturing, logistics, IT or administration
• Professional advisers
• Government authorities where required by law

Reasonable steps are taken to ensure secure handling.

Storage and Security

Information is stored electronically and/or in physical records. Reasonable safeguards are used to protect against misuse, loss or unauthorised access.

Cookies and Analytics

Cookies and analytics tools may be used to improve website performance. These tools collect anonymised usage data only.

Access and Correction

Requests to access or correct personal information may be made in writing using the contact details on the website.

Policy Updates

This policy may be updated from time to time. The current version will always be available on the website.